About Us

Minimizing Stress, Exceeding Expectations in Loss Restoration

Our company was founded on a simple principle: be better than the average restoration contractor. AIR owner and founder Steve Weir set out to do it differently, knowing it was a risk and that the growth and paybacks would take longer. He hired employees that shared his core values of compassion, respect, hard work, dignity and technical excellence, and deployed those resources appropriately to serve those in need. Confident that word would spread, the company grew, and continues to do so. By doing our best and offering a comprehensive scope of services, AIR enjoys a reputation second to none in the building restoration business. While no one ever wants or expects to need an emergency contractor at their property, it’s nice to know that a company like AIR is there to help.

 

Steve Weir

Founder, Company President

OUR LEADERSHIP TEAM

Our Guarantee

Integrity is our middle name for a reason. We will strictly adhere to insurance and construction protocols, and we will determine and resolve the root cause of what created the problem we are brought in to repair. It’s not only the right thing to do, but we won’t work any other way. That’s how we can confidently provide a guarantee that no one else in the market provides—a full five (5) year warranty on our craftsmanship. While we leave some revenue on the table by being selective about the conditions under which we are willing to operate, we know that by staying true to our mission and values, we can stand behind what we do for our customers.


Compliance Documentation

We comply with all third party administrator (TPA) and carrier reporting requirements as it relates to insurance claims. We drug screen and background check (and clear) all applicants before they are hired. We invest in total associate involvement in training relating to interacting with customers who have recently suffered a disaster at their property. We regularly schedule and administer OSHA construction safety training. We invest in and maintain the technical certifications of our restorations technicians to ensure compliance in the areas of water mitigation, lead, mold, asbestos, biohazards and green building techniques, to name just a few. We enforce full licensing and insurance compliance of our subcontractors as if they are employees of our company. Doing all this ensures that we have done all we can beyond our cultural commitment to excellence, to ensure your property and contents are restored quickly and correctly.


Our Customers

AIR enjoys a long term relationship with many of its employees, and the same is true of our customers. Once our initial work is done, we are frequently called back for discretionary upgrades and remodeling. We enjoy a 95.8% total customer satisfaction rate (based on our historic surveys received), and refuse to rest on our laurels with even our best customers. Some examples of those we serve as a preferred or approved vendor include:

Insurance

  • ACE
  • Allstate
  • American Claims Management
  • American Family Insurance
  • Ameriprise
  • Amica
  • Andover
  • Arrowhead Insurance
  • Assurant Specialty Property
  • Bunker Hill Insurance
  • Cambridge Mutual Fire Insurance
  • Central Insurance Companies
  • CGI
  • Chartis
  • Chubb
  • Church Mutual
  • CIRMA
  • Community Association Underwriters
  • Crawford Connection
  • CSAA
  • DKI Commercial
  • DKI Diamond
  • Farm Family Insurance
  • Farmers Insurance
  • Fidelity Flood Insurance
  • Great American Insurance
  • Greater New York Mutual
  • Harleysville Insurance
  • Homesite
  • Horace Mann
  • Kemper
  • Lexington Insurance
  • Liberty Mutual
  • Merrimack Mutual Fire Insurance
  • MetLife
  • Middle Oak
  • Middlesex Mutual
  • Narragansett Bay Insurance
  • Nationwide
  • Pure
  • QBE
  • Safeco
  • State Farm
  • Statewide
  • The Hartford
  • Tower Insurance
  • Travelers
  • Union Mutual of Vermont
  • USAA
  • Utica First

Government

  • National Flood Insurance Program FEMA (Federal Emergency Management Agency)
  • State of Connecticut Department of Administrative Services
  • State of Connecticut Department of Housing
  • City of Bridgeport
  • City of Stamford Fire & Rescue
  • City of Trumbull
  • Town of Ellington
  • Town of Essex
  • Town of Fairfield
  • Town of Glastonbury
  • Town of Haddam
  • Town of Hebron
  • Town of Lebanon
  • Town of Madison
  • Town of Monroe
  • Town of Rocky Hill
  • Town of Vernon Public Schools
  • Town of Westport Fire Department
  • Town of Winchester

Commercial

  • Balfour-Beatty
  • Cushman & Wakefield
  • FM Facilities Management
  • Foxwoods Resort Casino
  • Front Street Facility Solutions
  • Global Facility Management & Construction
  • Jones Lang Lasalle
  • National Janitorial Solutions
  • Performance Properties
  • Pike International
  • RM Bradley
  • University of Connecticut
  • Waterford Hotel Group
  • Watterson Environmental & Facilities Management
  • Webster Bank

Affiliations